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Terms & Conditions

We hope you find it really easy to shop quickly, smoothly and enjoyably on our website. There are various ways for you to find the sweets or gifts you’re looking for, Simply type what you are looking for in the search box or just click on one of the many categories to select. All of our items are easy to add to your basket – just select the amount you require from the drop down list and click buy now.

When you've finished shopping, simply proceed to checkout where all the details we need from you to process your order will be requested. You can choose to create an account if you are a new customer or you can purchase your sweets without creating an account at all. Once you have successfully uploaded and completed your order, you will receive an order confirmation by email from us. This is sent automatically and immediately. Orders are dispatched within 48 hours.

Products and Pricing

All charges shown include VAT at the UK rate of 20%. All prices are shown in UK Sterling. We reserve the right to increase our charges at any time taking into account product price increases and stock availability. We endeavour to make sure all prices are accurate.

The Sweet Explosion reserves the right to cancel an order if it deems suitable to do so for any reason. Products may be cancelled or discontinued at any time for various reasons. Payment Terms & Conditions

Full payment must be received by The Sweet Explosion before we can dispatch your order. We accept most major credit cards, and PayPal

Our Products

We pride ourselves on selling only the very best quality sweets and gifts All products are stored in a cool dark area unaffected by sunlight or damp. When we send your order, all sweets and gifts are sent in the perfect condition you would expect. All orders are packaged to a very high standard. If for any reason whatsoever, we cannot supply a product, you will be notified and an alternative offered. If you accept the alternative we will dispatch immediately alternatively we will refund the full amount to you.

Ingredients

We stock a large selection of sweets and chocolate therefore we cannot guarantee that our products are free of nuts or nut traces. It is impossible for us to confirm that any sweet is guaranteed 100% free of any traces of nut as most manufacturers produce nuts or sweets containing traces of nuts in the same factory. We request that the customer uses best practise and contacts us before purchasing any products if they have any adverse allergies to any particular ingredients or are unsure so we can inform you of any possibilities. If still unsure, we recommend that you do not purchase our sweets.

We do not 100% guarantee that our sweets are 100% free from nuts at any time and therefore purchasing our products is at the buyers own risk.

Satisfaction Guaranteed

We're confident that you will be extremely satisfied with your order. No order leaves our doors in any condition short of perfect. All orders are packaged to a high specification. In the event your order arrives damaged or in the unlikely event your order is incorrect or not in the perfect condition you should expect, we will offer you with the choice of a free replacement or a full refund. Just use the contact us button and we will advise how to return it. We will of course reimburse you for the cost of the return postage provided proof of postage is obtained and is included with the returned order. When returning items, please include your order number and details. Until we receive the returned order, the responsibility for this order is still yours. We will notify you by email when we receive your returned order and immediately process your requirements.

You can also contact us at thesweetexplosion@sky.com to discuss any problems and we guarantee a friendly and professional resolution.

Similarly, under the Distance Selling Regulations, you have the right to return the goods to us, within fourteen days of receipt, stating clearly your order number and details of your complaint or reason for return. We only reimburse orders where the sweets are unopened/uneaten, for obvious reasons. When we are satisfied that the item(s) has been returned to us in the condition it was in when delivered to you we will refund you for the value of the sweets (excluding the postage charges) or replace your sweets – whatever you choose. Made to order items are excluded from this policy. These terms do not affect your statutory rights.

Our Promise to You

Whilst every effort has been made to ensure the accuracy of the descriptions and photographs of our products, it is not always possible to be precise. If you need any help with sizes, dimensions or amounts it is always best to contact us at thesweetexplosion@sky.com before purchasing.

From time to time our Website may be down for construction, maintenance or Internet based problems which may affect the connection or speed and we cannot be held responsible for this.

The Sweet Explosion is not involved in the manufacture of sweets or chocolate. Where we state information about the sweets and chocolate we reproduce wherever possible the information provided by the manufacturer. We do not guarantee the accuracy of this information.

Intellectual Property (Copyright and Trade Marks )

All content relating to The Sweet Explosion is the property of and licenced to The Sweet Explosion; including, software, web site, pages relating to our site, design, logos, trade names, text and photography. All of the above may not be used without our express written permission.

Credit & Debit Card Security

We take the greatest effort to ensure the highest possible standards of online security.

We do not store any credit card information on our systems or at our premises under any circumstances. Card payments are made to The Sweet Explosion. This is the name you will see on your credit card or bank statement. We also accept PayPal payments.